Issue with Hunt Group Queueing

[Chris Cunningham]

I have a hunt group with 5 users and an analog ringer alarm setup so that if a call is waiting in the queue, the analog ringer will start ringing until an agent is available. Currently the only way for the call to be presented to a hunt group member is if they are not engaged in a call and not on DND.
My VP wants the users to be able to place their current call on hold and be presented with the call waiting in the queue, but at this time they will only be presented if they hang up with their current call. Is there a setting somewhere that will allow the hunt group member to have the call presented to them when they put their current one on hold?

 

[amriddle01]

Untick busy on held for those users, also make sure the group type is correct to allow it and sufficient CA keys etc

 

[IPGuru]

Don't untick Busy on hold - use park.

disabling busy on hold will mean the cust gets the nect call presented even if they do not want it & are trying to transfer the current caller

BTW I personally find it extremely offensive when i call someone & they keep putting me on hold to deal with someone else. It sends a firm message that they do not consider my call to be important.

Do things on the cheap & it will cost you dear