Issue with Calls Answered / SL data

[rmscho02]

I'm looking at the call stats for one application. When I run the app perf report it shows 2 calls offered, 2 calls answered. The skillset perf report only shows 1 call answered. How is this possible?

This is causing havoc on my reports from Excel. They are working for every other application, but for this one it's saying the SL is 50% (1 of 2) when there should really only be the 1 call from the skillset perf report to begin with.

Thanks!

 

[Utreg]

That depends on (the build of) the application: it can route to serveral skillsets.
In my opinion is the use of skillset reports more relevant for SL calculations.