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Issue with callers getting cut off while leaving messages
- Thread starter bseymour
- Start date
CM 2.0 but with what message server?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #3
So i assume you mean a modular messaging system.
How long after they start the message are they getting cut off?
Is it all callers or just some? Do you see anything in the logs on the MAS of MSS. Can you make it happen your self?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
How long after they start the message are they getting cut off?
Is it all callers or just some? Do you see anything in the logs on the MAS of MSS. Can you make it happen your self?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #5
Always external callers. Usually from one of our remote sites who access MM via IP trunks. Callers may be hearing a message to the effect of "please make an entry or be disconnected..." or something like that.
Do you know what message #510 is?
Do you know what message #510 is?
sounds like a log in the voice cut thru from the far end on the IP trunks
PSN # 617U - IGAR-PSTN calls to QSIG Integrated Modular Messaging miss first 3-4 seconds of greeting
Problem Description:
IGAR-PSTN calls that cover to QSIG Integrated Modular Messaging miss the first 3 to 4 seconds of the mailbox greeting.
Resolution:
Contact your technical support organization. Request and apply patch 11104 or any later patch that includes 11104.
Alternatively, upgrade to Release 3.1 of Communication Manager.
Workaround or alternative remediation:
N/A
Remarks:
This happens because the IGAR-PTSN IGC has not yet completed setting up when Modular Messaging answers the call on a QSIG trunk.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
PSN # 617U - IGAR-PSTN calls to QSIG Integrated Modular Messaging miss first 3-4 seconds of greeting
Problem Description:
IGAR-PSTN calls that cover to QSIG Integrated Modular Messaging miss the first 3 to 4 seconds of the mailbox greeting.
Resolution:
Contact your technical support organization. Request and apply patch 11104 or any later patch that includes 11104.
Alternatively, upgrade to Release 3.1 of Communication Manager.
Workaround or alternative remediation:
N/A
Remarks:
This happens because the IGAR-PTSN IGC has not yet completed setting up when Modular Messaging answers the call on a QSIG trunk.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Status
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