Issue w/GC expiration dates in Aloha

[alohaakamai3]

This is kind of strange one... some laws were passed in our state where gift cards have to valid for 5 years, where most retailers and restaurants had previously been doing a year.

This Aloha customer previously did 18 months for their stand alone gift cards (i.e. it's not eCard).

There is a section under "Certificate Designer" that allows you to specify when the card expires. It works fine up to two years, but if I try to go beyond that, I get an error message saying that the "expiration date is not valid" when trying to issue a new one from the front of house.

Naturally, I was looking for some sort of "conflicting" date set in the gift card program or aloha manager itself that might account for this error. The only other dates I can find are under Certificate Designer in a section called "Campaign Dates" but these dates are with a starting date of year 2000, and and ending date of like 2099, so I dunno how that would be that problem.

Any ideas?

Thanks

 

[alohaakamai3]

I should also mention- since this could be a big clue- if you issue that cards from the back office with the 5 year expiration, it works just fine. The info for that card in the database will say it expires in 5 years.

On the front of the house, when you're issuing the card- it shows the proper date of when the card will expire, based on what ever I change it to in the back (in other words, it's talking to the back office and acknowledging my date change).

It's just when you actually put in an amount and a card number and go to hit ok that it says two aloha pop up error messages "Invalid" and then "Expiration Date not valid".

I have also tried using multiple cards, the cards themselves or the card numbers are not the issue.

 

[bigblok403]

Sound like this might be the problem?

RFC 56265 - Fixed 'Invalid Expiration Date' error with BackOffice Gift Certificates when using expiration dates past 2010.

The POS Forum

 

[coorsman]

What version Aloha are you running?

 

[alohaakamai3]

That's EXACTLY what it sounds like, but I didn't see that in the AKBs? Can you post the fix?

I think it's version 5.3.26.

Generally, when you post a very specific problem, especially when it comes to a modules (which aren't included on every install)- it's tough to find any w/ information on the problem.

Thanks a million, any further advice you can provide is appreciated.

 

[alohaakamai3]

I am assuming there is a version I need to jump to, to get the fix?

 

[bigblok403]

Not sure of the exact version, but I know it's 6.x something.

 

[alohaakamai3]

Ok, thanks man.. are you absolutely sure it's 6x something? And there is not another fix?

I need to make sure because he's not going to want to buy this upgrade, but he is going to have to if this is the only way. Would like to be sure before I tell him to call his dealer to spend $1000+ on it.