Issue calling a local cell number

[legalaction]

I am wondering if someone can explain the answer to this question.

We have a Merdian Mail 11c system. When making a local call for a specific phone # I just get dead air. No ringer tone. I pick up the phone and dial 9, then the 7 digit phone number and get no ringing tone. If I dial 9, 1+areacode+xxx-xxxx then it works. I thought I needed to add the prefix into our system but its already there. When I do a print out of the prefix I get
NXX 248
RLI 1
SDRR NONE
ITEI NONE

Is this issue more with the telephone service provider or can I fix this issue on our system. The number I am dialing is a Cell #

Thanks.
Jason

 

[bigindian65]

It will be on that cell carrier end I believe.

Mato' Was'aka

 

[yyrkroon]

nxx is local prefix
npa is area code

sound like you need to dial 10 digit, make sure the npa is build and configured correctly

 

[acewarlock]

Once the Call leaves the Nortel System, then it is the Telco that handels the call, do a trace on the DN your calling from both ways, with and without the NPA and see if they both go out the same route. Post the trac here.




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