I am wanting to change the auto message that people here when they call in and the lines are busy it fowards to an extension that gives them an auto message with prompts. Since I am new to CUCX I am not real sure where this is done.
from cme
dial-peer voice 10 voip
description CUCN01
huntstop
destination-pattern 5800
session protocol sipv2
session target ipv4:10.6.118.11
dtmf-relay rtp-nte
codec g711ulaw
I do not see this extension anywhere in the system, not under call routes, forwards, call handlers, no mailbox exist,
show running-config | section ephone-dn on CME Checked for the call-forward busy or call-forward noan configurations:
The running configuration shows that 5800 is set up as the main pilot number for handling calls forwarded when lines are busy or unanswered. Multiple extensions under ephone-dn forward calls to 5800 using the call-forward b2bua settings.
Dial-peer 10 points calls to 5800 toward the Unity Express server at 10.6.118.11. This confirms that Unity Express is managing these calls, likely as a voicemail pilot or Auto Attendant.
5800 isn’t assigned to any specific ephone-dn, meaning it’s a system-level pilot number, not a direct extension. I have no idea how to change this message or how it was implemented to behind with.
from cme
dial-peer voice 10 voip
description CUCN01
huntstop
destination-pattern 5800
session protocol sipv2
session target ipv4:10.6.118.11
dtmf-relay rtp-nte
codec g711ulaw
I do not see this extension anywhere in the system, not under call routes, forwards, call handlers, no mailbox exist,
show running-config | section ephone-dn on CME Checked for the call-forward busy or call-forward noan configurations:
The running configuration shows that 5800 is set up as the main pilot number for handling calls forwarded when lines are busy or unanswered. Multiple extensions under ephone-dn forward calls to 5800 using the call-forward b2bua settings.
Dial-peer 10 points calls to 5800 toward the Unity Express server at 10.6.118.11. This confirms that Unity Express is managing these calls, likely as a voicemail pilot or Auto Attendant.
5800 isn’t assigned to any specific ephone-dn, meaning it’s a system-level pilot number, not a direct extension. I have no idea how to change this message or how it was implemented to behind with.