ISDX - Help Needed

[Heatherlw]

Hi hoping someone may be able to help. Just taken on managing an ISDX (have done some programming a long time ago but am very rusty). Couple of things:-
On digital extensions only the extension number is displayed when calling and not the name associated with it(RTS) - can anyone point me in the right direction? It's version 8 software.
Also voicemail is picking up too quickly, barely gives you chance to answer the phone. Running DX Messenger with it.
Anyway suggestions would be very gratefully received.

 

[CRM026]

Hi Heatherlw,

For your voicemail, have a look at system parameter TMRIV. Time, in seconds, before a call is automatically redirected to the iVM after all configured and user invoked ring-no reply diversion has been resolved.
(Range 1 to 65535, default = 5). It can be listed with LSSP & revised with RSSP.

If calls are diverted to voicemail with the RFD command, then you need to check TMRI1

As for the extn text, I will have to pass on that one. I believed that if there was text set against an extn with RTS, the text would be displayed. (RTS EX 4321 Joe Blogs)

Hope that helps,

CRM026

 

[Heatherlw]

Hi CRM026, I appreciate your reply, I'll give that a go and let you know how it goes. Really appreciate the help. I too thought providing you had text against an extension that names were displayed, sadly not on this system! Very frustrating. Thanks again.

 

[dark5tar]

hello

try this parameter -

SPTXT iSDT identification text message feature. (0 = Not enabled - default, 1 = Enabled).


dark5tar

 

[Heatherlw]

All I can say is you are both stars!! I can't tell you how much time and hassle you've both saved me. Thanks very much. Is there somewhere I can find a list of all these system parameters? I've got command manuals but it doesnt seem to include these.

 

[dark5tar]

They are in the command manual, try looking up the lssp command.

good luck