We are installing a system for a government agency. Their service provider (NTL) has given them the ability to trace calls (bomb threats etc) by sending the following information down the d-channel. Recall *38#.
We have experimented with speed dials etc but this only generates DTMF tones on the bearer.
Has anybody got any idea how we might get an agent to press a button and perform this signalling during a call?
We have experimented with speed dials etc but this only generates DTMF tones on the bearer.
Has anybody got any idea how we might get an agent to press a button and perform this signalling during a call?