ISDN PRI redirect

[meyer1y2k]

We have a customer that recently changed PRI service. On the old service when they forwarded to an external number, the originating caller's CLID would show. On the new service, the call is rejected by the carrier unless the PBX sends a number that is recognized as belonging to the customer.

The only way around this is if the PBX can set up the call using REDIRECT as part of the Q.931 setup message. Has anyone had any experience with this? Can the BCM be programmed to do this?

Apparently this is a real big thing for this customer.

Thank You

 

[cook1082]

It is the new service a VOIP PRI. Just had one with comcast and they were able to fix it by changing some programming in the Adtrain.

 

[meyer1y2k]

That would be the easy solution. TW will not make the change since the do this to comply with some FCC Truth in Caller ID act. The PBX must set up the call using the REDIRECT element. Apparently Avaya CM, Cisco, and Mitel can do this.

 

[hawks]

TW could do it they just don't want to, some of the VOIP and Cable providers are like that. The FCC Truth in Caller ID act is set up to stop ID Spoofing which you are not attempting to do.

The Truth in Caller ID Act of 2009, which was signed into law Dec. 22, 2010, prohibits caller ID spoofing for the purposes of defrauding or otherwise causing harm. In June 2010, The Federal Communications Commission (FCC) adopted rules implementing the Truth in Caller ID Act.

The FCC’s rules:
•Prohibit any person or entity for transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value.
•Subject violators to a penalty of up to $10,000 for each violation of the rules..
•Exempt authorized activities by law enforcement agencies and situations where courts have authorized caller ID manipulation to occur.

 

[meyer1y2k]

@Hawks-Thank you for the explanation. You are correct. TW will not budge. The reason is "We are complyng with the FCC Truth in Caller ID Act..." It is so frustrating when the solution is so simple but WILL not be done.

I believe I would have more success arguing with a wall.

Bottom line our mutual customer is unhappy...

Mike