Is there a way to see which ACD set is msb? 2

[LeeMcCauslin]

at any given time? The supervisor of our only dept on an ACD group wants to check up on his people.

Option 61C, rls 4.5 with a standard ACD package - we do not have Symposium. He has an M3905 and I am ordering a 22key KEM for him (so he can more easily observe sets) (Thinking I can add OBV keys for every set in the group, right?) but he doesn't have that right now.

So other than walking over and looking at the sets can he tell by anything on his phone if a given set is msb or avaialble?

thanks!

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."

 

[bigindian65]

well, quick trac of the TN in ld 80 will show what keys are activated.

Mato' Was'aka

 

[bigindian65]

oh, him not you, lol. do they have PDNs, it will ring busy if msb is active.

Mato' Was'aka

 

[DocVic]

Put a BFS key on the KEM for each of the agent sets.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[LeeMcCauslin]

dumb question time but I think by PDN you mean their own privite DN? (8053 in the TN below?)

REQ PRT 
TYPE: tnb
TN   4 0 9 3
DATE 
PAGE 
DES  

DES  2008  
TN   004 0 09 03 
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0 
FDN  
TGAR 1 
LDN  NO
NCOS 0 
SGRP 0 
RNPG 0 
SCI  0 
SSU  0000 
XLST 
CLS  UNR FBD WTA LPR MTD FND HTD ADD HFD 
     MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
     CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD 
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD 
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD 
     DDGA NAMA 
     DRDD EXR0 
     USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN 
     CDMR 
CPND_LANG ENG
HUNT 
PLEV 02 
CSDN 
SPID NONE
AST  
IAPG 0 
AACS NO
ITNA NO  
DGRP 
PRI  01 
MLWU_LANG 0 
DNDR 0 
KEY  00 ACD 3851 0  8153
         AGN 
     01 NRD 
     02 MSB 
     03 SCR 8053 0     MARP
        CPND 
          NAME Recruiter-14
          XPLN 25 
          DISPLAY_FMT FIRST,LAST
     04 TRN 
     05 MCR 8880 0 
        CPND 
          NAME Toll Free Help
          XPLN 25 
          DISPLAY_FMT FIRST,LAST
     06 DWC 3851
     07     
DATE  1 FEB 2009

If so, yes (lol)

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."

 

[LeeMcCauslin]

Doc, the BFS is for observing? or is that for checking MSB? and can I do both?

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."

 

[LeeMcCauslin]

doh! Is hould have added NRD too - does that make a difference? MSB makes the whole set busy, right? and NRD just makes it not avaialble to the ACE queue? so it could be NRD but not MSB and calling the PDN would ring the set?

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."

 

[bigindian65]

correct (I think)

Mato' Was'aka

 

[LeeMcCauslin]

cool - thanks guys.

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."