Is there a way to determine system availability -?

[bonvivant]

Hi,

I’m interested in finding system availability to take a call.
Example: 5 agents logged on and 4 agents are on call – therefore system availability is 1

Reason for asking: I’m interested in knowing that if a customer calls that customer shall not wait long ( in theory)

Is there a method using the boiler plate Symposium reports to determine ‘availability’ -?

Thanx

 

[yyrkroon]

That's what the Real Time Display is for, you can see all of that from the RTD.