Is there a time limit on call recording? 1

[seasideskippy]

I was wondering if there is a maximum call recording time using voicemail pro.

I know that there is a maximum recording time in the voice pro client, but does that refer to normal mailbox recordings or everything?

 

[tlpeter]

1 hour or buy a contact store license.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[intrigrant]

For Contactstore the limit is 1 hour as well.

 

[seasideskippy]

Even if i set the timer to 0 seconds on the vrl timer?

 

[intrigrant]

Yes. The recording is made by VM Pro and after the recording the recorded .wav file is moved by VM Pro to the VRL directory.
Contactstore scans this directory on a timed basis and if there is a file it will compress it to G723 format, copy the file into the database and erase the original .wav file.

 

[seasideskippy]

looks like the customer has to stick with Oak call recording.

regards Skippy

 

[seryozha]

the VM pro will record longer than an hr it will split the files into 1 hr files though. I thought i saw in another thread on how to fix it in the registry to record longer also.

 

[hibroth]

The Vm pro should record longer than 1 hours by using regedit:

HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\
Directories\ MaxRecordTime

If I remember correctly the real max recording time is 7200 secs (2 hours)

 

[TomMills]

gonna test that tomorrow. seems dumb there is a max time limit. to me, if the resources are there then the recording should continue.

star for the reg entry though.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[seasideskippy]

As you said if there is enough hard disk space there should be no reason why you cant record for longer than 1 hour.
They will be using contact store too.

Could be a deal clincher.


regards Skippy

 

[chaunymony]

Will it shoot that recorded VM to email. Just had a customer record a 52 min call but it did not go to email. Pretty big .wav file.

 

[tlpeter]

1Mb per minute so do the math

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!