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Is there a "Dial-By-Name" action without entering the # sign at the end using Voicemail-Pr

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Nuedgecom

Nuedgecom

Technical User
May 14, 2013
47
CA
Hi there,
I'm trying to have a "Dial-By-Name" action in my Auto-Attendant without having to press # at the end of the entry.
I want the client to call, start entering someone's last name and automatically once there's a match the system will suggest the person.
I've seen it done with other systems and it works great.
System: Avaya IPO 500V2 9.0
Voicemail: UC 9.0 (Voicemail-Pro)




Telecommunication Specialist
APSS - APDS - ACIS
 
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yes you can but make sure to select dial by 1st name or dial by last name and do not forget to attach the transfer action after the dial by name feature in voicemail pro

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How can i achive that?
The default DialByName in Voicemail-Pro require a # sign at the end of your entry.
If you don't press # nothing happens.
Thanks

Telecommunication Specialist
APSS - APDS - ACIS
 
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from the dial by name action draw a line to a transfer action and under specific put in the $key symbol, works like a charm

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
 
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That's is exactly how i have it.
It only works if you press the # sign after you have finished entering the name of the person you wish to reach.
The Action works and the transfer too. I'm trying to avoid the # at the end since most people are used to enter few letters and wait for the suggestion.

Telecommunication Specialist
APSS - APDS - ACIS
 
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what release are you running? I do not have to use the #sign on mine

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
 
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sorry you did mention release number, I have not done this on a version 9 yet so I hope that is not the case going forward

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
 
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i have another IPO with UC on 8.1.X and the Dial-By-Name action works the same way.
once inserted the avaya recording goes: "enter last name and pound sign"
i was wondering we can build one or if someone had done it before.

Telecommunication Specialist
APSS - APDS - ACIS
 
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Contacted Avya and they said it cannot be done because the # is hardcoded in the system. The system will not try to look for a name before hearing the #
I don't know how you achieved doing it. If you can provide more info or a printscreen, it would be very helpful.


Telecommunication Specialist
APSS - APDS - ACIS
 
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