Is possible get the queued calls in an acd queue?

[diembi]

Hello,
I need get the queued calls in an acd queue through Tsapi method. Is possible do it? How?

Thank you!

 

[slash50]

I don't understand (

Can you explain a bit more please?

 

[whosrdaddy]

hi dmb,

yes this is possible if you are monitoring a cti group via application link.

all you need is application link server (and a client offcourse)

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[diembi]

hello,
i know that if i am monitoring a ctigroup i can obtain the events for manage the queued calls, etc. But i am looking for a method to obtain via call (similar to snapshot).

Thank you.

 

[diembi]

Hello,
is possible obtain that information using ccm database? Can i connect to it from my app and get this information?

Thank you!