Is it the Processor Or The VM/AA?

[2599]

Hello, anyone want to hear a weird one? Never saw this before.

Partner system is as follows: 308, 012, ACSv8, 012, Messaging 7

System has 8 lines, extensions 10-50, and the voice mail (with four port card) is 51-54. Autoattendant answers all calls.

System will run fine for a few days - AA answers calls and functions as programmed, all is well.

Then they come in in the morning some mornings, and all outside callers hear "Transferring your call..." - then very brief message on hold, followed by dead air, followed by ringing - and again, "Transferring your call" etc. ... same thing over and over. No autoattendant message, just straight to "Transferring your call."

Some of you are probably wondering - yes, the proper ports are assigned to hunt group 7 - remember the system appears to work fine for days at a time.

Everything looks right, so I captured SMDR to see if I got any clues. I think I did. Look at this snipping (digits xxxx'd to protect the innocent

I 01/26/11 18:06      866265xxxx* 00:00:08   02   53                   00:00:08
I 01/26/11 18:20              IN* 00:00:30   02   54                   00:00:30
I 01/26/11 18:42      570446xxxx* 00:00:47   01   52                   00:00:47
I 01/26/11 22:49      570346xxxx  00:00:48   02   52                   00:00:48
I 01/26/11 22:49              IN  00:00:57   01   53                   00:00:57
I 01/26/11 22:51              IN  00:00:51   02   54                   00:00:51
C 01/27/11 06:08                * 00:00:21   02   56                  
I 01/27/11 06:08              IN* 00:00:55   01   53                   00:00:55
C 01/27/11 06:09                * 00:00:21   02   56                  
I 01/27/11 06:09              IN* 00:00:21   01   54                   00:00:21
C 01/27/11 06:19                * 00:00:21   02   56                  
I 01/27/11 06:20              IN* 00:00:14   02   55                   00:00:14
I 01/27/11 06:19              IN* 00:01:15   01   52                   00:01:15
C 01/27/11 06:37         343xxx  00:00:33   03   50                  
I 01/27/11 06:37              IN* 00:00:28   02   55                   00:00:28
C 01/27/11 06:54         417xxxx  00:00:11   03   40                  
C 01/27/11 06:54     417xxx1185  00:01:23   03   40

Note that someone (the receptionist) calls in to check voice mail at 10:49PM, which she reported was fine. Then the system is idle until she calls in again at 6:08AM. She gets the "Transferring call ..." loop.

Not also there is some unexpected activity on ports 55 and 56 - these are not live voicemail ports, 51-54 are the right ports.

Any thoughts? We are going to sprinkle holy water on it next ... we checked everything.

Thanks in advance...

 

[Dexman]

I'm not sure about this one, but it looks like something is trying to dial out via ports 55 & 56. Is outcalling enabled?

I "FEATURE 00

 

[Dexman]

Another thought, try adding 55 & 56 to Hunt Group #7. I'm not sure if it applies to this case, but I vaguely remember reading a while back about mislabeled PCMCIA cards.

I "FEATURE 00

 

[2599]

Thanks. I am ready to try assigning 55 and 56 to hunt group 7 just to see what happens. However the VM/AA does not answer when you dial those extensions, so maybe that doesn't look too promising...

Outcalling may be enabled for the user logging in at 6:08 - maybe I should just disable it all around and see ... I guess it can't hurt ... and nobody really needs to be using it, in fact I doubt if anyone knows it's there.

 

[exsmogger]

Right Dexman. A couple of years ago at my previous job we got a batch of new cards that were labeled 4-port, but turned out to be 6-port cards.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[Dexman]

The funny thing about the printout is that incoming calls were handled by port 55. That sort of tells me that some line is pointed to that port.

I "FEATURE 00

 

[TouchToneTommy]

Or the system is loosing contact with the port license card, and all 6 ports are going into test mode?