We have recently provided one of our customers with a new Dell Dimension 2100 that has a Conexant HCF V90 56k modem. Before shipping the machine to the customer I tested the functionality of the machine to include the modem. Everything worked fine. When the machine got to the customers location, supposedly the modem would not work on their "dedicated" Internet phone line. They receive no dial tone errors when trying to connect. So I had them attempt to dial up using another phone line and the modem worked successfully. As such my suspicions turned to the "dedicated" phone line as the origin of the problem. Now here is where it gets weird, they also have a Gateway 700 series that allegedly connects to the Internet, via dial up, on the phone line in question. The modem that the Gateway is using is a Telepath for Windows with X2. I had them trace the connection between the Gateway and the phone jack to ensure there was no other device in this equation and there is not.
I am truly at a loss as how best to further address this problem. I know very little about how phone lines work or are configured. Does anyone have any suggestions on this?
Thanks,
Kurgan
I am truly at a loss as how best to further address this problem. I know very little about how phone lines work or are configured. Does anyone have any suggestions on this?
Thanks,
Kurgan