Is it possible to transfer an outbound call to off-premise number? 2

[cowenby]

We have a Norstar Modular ICS with XC 6.1 software. One of our tech guys called a vendor’s support line then wanted to transfer the call to his cell number so he could leave the office but not lose his position in the support queue. When he tried, the display showed transfer denied. It appears that we can only dial a 3-digit extension when we transfer a call that we originate, but we can transfer an inbound call to both extensions and off-premise numbers.

Is there any way to transfer an outbound call to off-premise number on the Norstar?

Thanks for your help...

 

[luv2ski]

you can not transfer an outbound call on a norstar only inbound

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Arr]

Pat,
Cowenby should be able to use conference. Supervision must be enabled and the cell phone from his example MUST be an inbound call (easy for the tech to do if he/she calls in on the cell and sets up the call personally). 'Transfer' is the feature code by which the set that establishes the conference call may drop out.

Cheers
PhM

 

[cowenby]

Thanks, Arr!

We made an outbound call and put the call on hold. We then called the office from our cell phone, then conferenced the two calls and released the call. This left the outbound call connected with the inbound cell phone call. Is a bit more complicated than a simple transfer, but it accomplishes the same purpose.

Thanks again...

 

[Arr]

Ta.

PhM