Hello everyone,
For a solution I will try to build, I would like to know if anybody could tell me if they have experience with the following:
I know that the Avaya IVR/Conversant can store pressed keys in a database, but can this be automated, for instance:
Someone's modem dials the extension 9002 in our Definity and reaches the IVR immediately. Is it possible to have the modem dial ...9002pp12345, where 12345 are each stored as 1 digit entries in the database? When a non-automated person calls the same number, it should play a message to ask for the first digit, then the next, etc.
TIA for your help!
For a solution I will try to build, I would like to know if anybody could tell me if they have experience with the following:
I know that the Avaya IVR/Conversant can store pressed keys in a database, but can this be automated, for instance:
Someone's modem dials the extension 9002 in our Definity and reaches the IVR immediately. Is it possible to have the modem dial ...9002pp12345, where 12345 are each stored as 1 digit entries in the database? When a non-automated person calls the same number, it should play a message to ask for the first digit, then the next, etc.
TIA for your help!