Is it possible to allow customer to change ONLY certain configuration parts in Manager?

[Straggle]

Hello all,
I've got a fairly tech savvy customer who wants to be able to "do her own" programming once I deliver the IPO to site. I'd like to make a log in name / password for her that will let her change ONLY user settings, AA (in VM Pro), and Incoming Call Routes.

When I look in Security Settings I see that "Read Configuration" and "Write Configuration" are things that I can allow any particular user rights group to do, but I don't see anywhere to allow (or dis-allow) specific write configuration access.

Is this possible to do?

Thanks much!
CHris

 

[janni78]

You assign the user to a Right Group in Security Settings, there you can select what parts a user belonging to a specific group can access.

http://marketingtools.avaya.com/kno...ects/manager/Html.Default_Security_Users.html

http://marketingtools.avaya.com/kno.../Config_forms.Rights_Group_Configuration.html

"Trying is the first step to failure..." - Homer

 

[Straggle]

I understand that, but it doesn't seem that I can set WHICH areas of the config the user can or cannot access.

 

[intrigrant]

No, it is predefined as you have noticed.

 

[tlpeter]

You could give them full access and tell them that if they screw up that it will cost them big money


BAZINGA!

I'm not insane, my mother had me tested!

 

[Straggle]

tlpteter: That's exactly what I told my boss!

Thanks to all 3 of you for helping out!

 

[tlpeter]

Just be sure that you make backups on a regular base


BAZINGA!

I'm not insane, my mother had me tested!

 

[JayNEC]

We always do admin training, and the customer knows (like with ANY purchase) that if they screw it up and need our help to unscrew it, it's billable. Just like if you screw up an oil change in your car it's probably going to be pretty costly, but the dealer can't put a lock on the oil drain plug to keep you from accessing it.

IMO you can't really deny them access to their own system, they bought it and they own it. I wonder if it's even legal to do that?

New England Communications

http://www.necomm.com

 

[pmcook]

It's not legal as it is their property. The owners can demand the passwords any time they desire and if you do not supply them they can charge you for the labor to get them. A lease is a different matter as the leasing company actually owns the system.

 

[Gunnaro]

The hardware is the customers property, but the software (Manager, SSA, Monitor) is not.
So you may give them the password, but not the tools to use it, unless the customer has been authorized by Avaya.
(And that may put them only one step away from eliminating you from the mix)

It's all in the EULA

Also, if the system is connected to a Public Switched Telephone Network, local laws may prohibit unauthorized access to the system.

Kind regards

Gunnar
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