I'm just curious if this is standard practice at HP, or if it's just specific to the country I'm in.
I've been doing consulting work for several different companies and within the last year I've seen three HP surestore tape drives go bad. What I find interesting is that every time I recommend that they get a quote from a HP service center to see how much it would cost to repair, they get EXACTLY the same quote which is usually half the price of purchasing a new unit. The quote does not specify that the head needs replacing, the drive motor is bad, the circuit board is bad, or the eject mechanism is malfunctioning, nothing! Just the price.
The common reaction from my clients is, "we might as well buy a new one". This is very good for HP but environmentally irresponsible. Consequentally you end up with thousands of nicely designed, heavy duty, almost like new boxes gathering dust in storage rooms all over the world that probably could be back in operation with the replacement of a single component but the service centers don't seem to have the time or inclination to fix.
Has anyone else noticed this?
I've been doing consulting work for several different companies and within the last year I've seen three HP surestore tape drives go bad. What I find interesting is that every time I recommend that they get a quote from a HP service center to see how much it would cost to repair, they get EXACTLY the same quote which is usually half the price of purchasing a new unit. The quote does not specify that the head needs replacing, the drive motor is bad, the circuit board is bad, or the eject mechanism is malfunctioning, nothing! Just the price.
The common reaction from my clients is, "we might as well buy a new one". This is very good for HP but environmentally irresponsible. Consequentally you end up with thousands of nicely designed, heavy duty, almost like new boxes gathering dust in storage rooms all over the world that probably could be back in operation with the replacement of a single component but the service centers don't seem to have the time or inclination to fix.
Has anyone else noticed this?