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Is HDSL2 the root of my PRI problems?

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BONZ78

BONZ78

Technical User
Nov 14, 2007
1
US
I'm somewhat new to telecom. About 2 years ago we moved into a new building and since then we have periodically been having problems with our voice PRI. Qwest is our provider and UCN is our long distance carrier(if it matters) and I have a TeleSynergy pbx switch. Our phone issues include clicking on the line, static, busy signal after dialing, dropped calls when they reach our ACD que and my users get a "due to network difficulties, call cannot be completed" when dialing out. Qwest has tested the T1 and it tested clean. I read a this thread
and someone mentioned that you can have problems with HDSL2 and not have any alarms on the T1, is this true? What can I do to prove to Qwest that there is a problem with HDSL2?

Any help is greatly appreciated!!!
 
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