IQ Ports showing disabled

[colpot]

Customer has IQ Server which has stopped answering calls. If ports are called direct from the Mitel it shows OOS. The Hunt Group has a 1st Alt set to ring ACD Path which works ok.
IQ Server (5.8) and Mitel 6.0 SP1 have been rebooted and services also stopped and started.
Port Status just shows disabled.

Has anyone any ideas what is wrong?
Thanks

Colpot
(Remember - If it aint broke - fix it till it is.)

 

[lowradiation]

Make sure it is 5.8.0.9

Software Version Supported 3300 ICP Release for Synchronization
CCM and IQ 5.3 GA Rev 7 - Rev 9
CCM and IQ 5.4 GA Rev 7 - Rev 9
CCM and IQ 5.5 GA Rev 8 - Rev 9
CCM and IQ 5.5 SP3 Rev 8 - MCD 4.0 (With the installation of KB27061)
CCM and IQ 5.6 GA Rev 8 - MCD 4.0
CCM and IQ 5.7 GA Rev 8 - MCD 4.0
CCM and IQ 5.7 SP1 Rev 8 - MCD 4.2 (with Hotfix Rollup KB41351)
CCM and IQ 5.8 GA Rev 8 - MCD 4.2
CCM and IQ 5.8.0.7 Rev 8 - MCD 4.2, MCD 5.0 (base version only)
CCM 6.0.0.0 and IQ 5.8.0.9 MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP1
CCM 6.0.1.0 and IQ 5.8.0.9 MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR1
CCM 6.0.1.1 and IQ 5.8.0.9 MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR2
CCM 6.0.2.0 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0
CCM 6.0.2.2 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0, and MCD 6.0 SP1
CCM 6.0.2.3 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP2
CCM 7.0.0.0 and IQ 5.8.0.9 MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3

 

[colpot]

Thanks - turns out the IQ Port Configuration had changed "all by itself". Software version shows 5.8.0.1061.3 upgrade has been recommended to 5.8.0.9.

Colpot
(Remember - If it aint broke - fix it till it is.)