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ipview is empty on all machines

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minicompbx

IS-IT--Management
May 11, 2011
269
CA
Hello,

It has been some days that our ipView client do not report any information. The clients are starting to complaining about this matter. I verify on the server side and they have correct ip but still not working.

Any ideas.

Thnank
 
Your IP view should have the RCC Server IP address. Can you ping the RCC Server OK?. Have you rebooted the RCC Server?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

If it's working, then leave it alone!.
 
Yes I am able to ping the rcc contact center server
No did not reboot the server. I do not have the permission for that until now....
 

Go to contact center connection,re-enter the ccrs password and confirm it then reselect the IP adress of the RCC pc.
That should fix it.
 
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