IPT phone loses connection

[iptuser]

What steps are needed to check to ascertain why a IP loses it network connection. What logs are best to be viewed. I'm checking the actual data switch but what can I check o the CM

thanks

Wayne

 

[jerake75]

Hmmm okay...how do you know that it's losing it's network connection? The Event log on the CCM that the phone is registered to will show either a TransientConnectionAttempt error or a DeviceUnregistered if the phone went into failover/failback.

What version of CCM/model switch you using?

TMH

 

[iptuser]

The issue was with the network but I wanted to know what I can check on the handset keepalives etc to separate a CM issue with Network

wayne

 

[jerake75]

The only thing on the phone is Settings - Status - Network Statistics.

Alternatively, you can plug the IP address of the IP phone into a web browser and it will pull up a lot more information (if you have web access enabled on the phone).

TMH