ipphone unable to transfer int/ext call as not taking any input ( Avaya ip office Manager 500V2 )

[Mirmustafaali]

hello team , i have an avaya IP office manager 500V2 . i have almost 300 ip phone which are working fine but like in terms of transfer button that whenever i receive internal/external call if i want to transfer to any other internal extension i am unable to do ( i press transfer button but its not taking any input of extension ) . could you please help me guide what are the options to enable transfer for my ip phone .

 

[sizbut]

At a minimum we would need to know what model of phones?

Stuck in a never ending cycle of file copying.

 

[janni78]

You need to have at least 2 Call Appearance buttons on the user and enable Reserve Last CA.

This will make the phone busy for new incoming calls and leaves a CA button available for transferring the call.

"Trying is the first step to failure..." - Homer

 

[Mirmustafaali]

hello team i am using Avaya 9608g model .

 

[Mirmustafaali]

Hello Guys able to fix this by the solution from one of tech above of having at least 2 Call Appearance buttons on the user , as it uses one call appearance for each call , so whenever we are transferring its using separate call appearance . As that was not configured so call transfer was not working .

 

[derfloh]

I recommend to read the Manager docs (or help files) where the various appearance keys are described.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/