Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IPOSyncService

Status
Not open for further replies.
BResource

BResource

Programmer
Apr 22, 2008
160
GB
Hi,

I hope someone could help!

We where told to disable IPOSyncService for some reason that I forget.

Now I need to add some more agetns to IPOCC. They are all setup but I think I need to enable this service so that the new agents work.

Does this cause any issues to a live system? Should it be done out of hours? Will it mess up any existing agents if their names have been changed on the IPO during the time the service has been disabled?

Many thanks!
 
Sort by date Sort by votes
You don't need to the IPOSyncService for agents to work, I assume you get some error when you login?

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Yeah so all my other agents work fine. Its just the 8 new ones I have setup.

It says Invalid extension when we try and login!

I have set the user in IPO to Agent and I have created the Agent manually in IPOCC and included the correct extension in the telephony tab with the same password they use to login their desk phone.

Have I missed something?
 
Upvote 0 Downvote
Have you added the extensions under Configuration -> Telephones?

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top