IPOSS 5 Year Unavailable Term 5

[dwone555]

Just checking with other partners out there. We've been denied IPOSS 5 Year terms recently for new SE sales. All responses are "Please consider 36 month support" What's the word on the street?

 

[jhall123]

We got the same response for the last 500 on prem system we sold. Our guess is we are going to see end of sale notices coming out at some point. Sad to say we don't think Avaya has long term plans to keep the platform going.

 

[ipohead]

This was the timetable for the IP Office 500 V1 ...

End of Sale Date (last day to order new systems) 9-January-2012
End of Manufacturer Support for SOFTWARE * NA
End of Manufacturer Support for HARDWARE * 9-January-2015
Last day to purchase system expansions NA
Last day to purchase a new Avaya services contract * 9-January-2013
Targeted End of Services Support** 9-January-2018

 

[critchey]

Sure would be nice of Avaya to just level with their own BPs and tell them this is the reason they aren't allowing 5 year IPOSS anymore...

The truth is just an excuse for lack of imagination.

 

[Johnhyde]

Be warned Avaya is calling customers and offering them ACO.

We had lots of our customers telling us they are getting calls from Avaya offering then ACO, yet we have not even signed up to sell ACO.

Who are these leads being passed to? As Avaya has not mentioned this to us.

They did this last year too to a handful of our customers, this time they are all being targeted.

 

[AACon]

Yes, I found this out yesterday when doing quoting as well.
Even on upgrade quotes, you have to write up justification for the upgrade (or expansion) rather than pushing ACO. I don't like that at all.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[AvayaRed]

@AACON, we have gotten same thing for new systems as well asking for justification for not selling ACO and asking us why is customer not interested in ACO.

I know avaya is offering heavy discounts on ACO by giving away handsets or giving public CCaaS seats away for a few months to get customers to ACO

 

[nnaarrnn]

Welcome to the new business model for all Tech Giants. When asked why customers aren't interested, always tell Avaya it's because of cost and for the same pricing, there are better offerings out there. They'd have to make it less than $10/month, with all services and hardware included, and a 100 year price guarantee to lure me/my customers to it.

 

[tlpeter]

Be warned Avaya is calling customers and offering them ACO.
We had lots of our customers telling us they are getting calls from Avaya offering then ACO, yet we have not even signed up to sell ACO.
Who are these leads being passed to? As Avaya has not mentioned this to us.
They did this last year too to a handful of our customers, this time they are all being targeted.

Although i and you, probably as well, do not like this, they can do this.
The software is "sold" as right to use, and the customer is an Avaya customer.
I quit working in the telecoms a couple of years ago, and I am still glad I did.
The quality is bad, and the support is even worse.
I was sad in the beginning and I still miss it sometimes, but overall it was a snake pit with cheap-ass customers who want everything without paying for it.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Westi]

It is a way to market directly to cut out the middleman.
It is a way to kick your BP's and tell them that all the years of their work making Avaya what it is are just simply not appreciated.
This is the style that big companies have nowadays and that management is using in many companies. Roll over and bully your business partners if you can and they can't fight back. So the way that every mother tells their kids not to behave.

Have to probably look for another company that is not using Avaya and write off the 19 years on IP Office like the rotary dial times

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[Travis Harper]

Support contract on many things on-premise have been shortened. This is across the industry and not just Avaya.

Yes, Avaya does have a cloud first go forward strategy, but is also one of the few companies that is also continuing to provide on-premise solutions.

The move to cloud is being driven by customers. It's what majority wants, especially following the past 24 months. This is not a targeted attack on business partners.

Don't panic, there are still loads of customers that prefer a CapEx model, and want to continue their relationship with value added partners.

IP Office 11.2 is still being developed, and has some new features. If Avaya was killing off IP Office, why would they still be investing in R&D?

 

[budbyrd]

'Why would they still be investing in R&D?' To sell upgrades. Make new hardware that you have to upgrade to use.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[IPGuru]

this is all quite interesting considering they have now released ip500V2a & DS8a modules

Do things on the cheap & it will cost you dear

Avaya Remote Support Engineer (A.R.S.E)

 

[derfloh]

I don’t think they want to stop IP Office but want to push everyone to use subscription licenses. No IPOSS is needed with subscription.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN