Ipoffice server 9.1.5 and broadsoft siptrunk

[wokkel99]

We have a problem with a ipoffice server edition version 9.1.5 and a broadsoft siptrunk (Routit-Netherlands)

The problem is, that when we calling from a 9611 phone, to an outside number, and that number has an auto attendant, with multiple choices, and we choose (a 1 ..9) makes no difference, then on the phone, stands hold, an get a waiting tone.
There is a monitor trace, off a call what is going wrong

We have also tested on 9.0.6 version, there it's working correctly.

It's not an option, to downgrade the server solution.

So hope someone has a solution for this problem.

 

[janni78]

Might make more sense if you would have SIP Rx/Tx in the trace.

What is the DTMF setting on the trunk? (RFC or inband)


"Trying is the first step to failure..." - Homer

 

[derfloh]

If downgrading is not an option why don't you try to update first? We are currently on SP8.

 

[wokkel99]

upgrade to SP8 does not solve the problem, i have now made a ticket at Avaya, hopefully they can solve the problem.

 

[janni78]

That's why my actual issues at Avaya take so long to solve?

It's most likely a DTMF setting or payload issue but if you don't bother to include SIP in the trace it doesn't do much good.


"Trying is the first step to failure..." - Homer

 

[wokkel99]

I have made a ticket at Avaya, they investigated the problem, and they are going to make a fix for it.
The problem is only on the 9.1 versions, Avaya has tested with version 10 and version 9.0 and that is working fine.

Hopefully they can make a fix, fast