IPOffice Line Selection on Handunit pickup or Speaker 4

[AvayaCiscoAdmin]

On our IPOffice, using 9608 VoIP phones, each station is assigned 3 call appearance buttons ( a, b & c )

Buttons 1 & 2 are for 2-way calling. ( a & b )

Button 3 is for out calling only. (c)

Is there a setting that lets you configure which line is automatically selecting for calling out when either the handunit is lifted or the speaker button is depresed?

Since Line 3 ( button c) is for out-calling, I would like to set it so that it is selected automatically when the handunit is lifted.


As well, for an incoming ringing line, I would like to set it so the lifted handunit automatically answers the ringing line.

Can these things be accomplished on the IPOffice using 9608 VoIP sets ?

 

[TouchToneTommy]

The purpose of appearance C set to out-only, is if you have a call on a that is holding, and you are on b, you need the outbound appearance c to be able to transfer the call on b. Selecting c as the first outbound choice may very well put you in a situation where you have calls on all 3 appearances and are stuck, unable to transfer a call away

 

[RocketJTech]

Call Appearances", unlike "Line Appearances" are not associated with specific lines (trunks). Think of them as a call path between the phone system and the phone. You need 2 in order to receive a call (a) and then transfer that call (b). You would need 3 in order to do this while another call is holding on your extension.

That being said, there is a setting in User>Telephoney>Multi-Line Options called "Reserve Last CA". This setting ensures that you always have a "path" for outgoing calls by not allowing incoming calls on your last available CA (Call Appearance). It CAN be used for transferring, but a call will not come into your extension on that CA..

I hope this helps.

Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong. EVERYONE knows SOMETHING that you do not.

 

[IPGuru]

Unlike oldfashioned key systems the IPO is a PABX whre the 'A' stands for Automatic
if you leave things alone it has the intelegence to do the right thing & ensure you get the best performance
as TTT & RocketJTech suggest, the only change you need to do from default with call apperances is enable Reserve_last_Ca (why this is not default is a mystery).
most of my systems also had the 3rd appearance removed as no-one wanted a 2nd call ringing when they are processing a current one (this is simply another hold over from legacy systems that could not queue call)

Do things on the cheap & it will cost you dear

ACSS