IPOCC WebUI Error

[vladcbv]

Hi all,

IPOCC 10.1
IPOSE 10.1
This is a demo lab test environment for the powered by solution.

I want to use the WebUI and I get Invalid credentials when I want to sign on with Agent1 with integrated softphone.
If I use Communicator to sign on with extension then I can use WebUI to sign on . For the WebRTC Gateway i have IP of Server Edition and port: 42004.
In WebRTC Configuration I have Gateway Listen port 42004 and sip server settings set to Auto.

Why isn't it allowing me to connect with integrated softphone ?

When I look in TTrace of WebUI
B0966a 11:17:44.490 CONFIGAPI_Info Geting PABX data.
B0967a 11:17:44.495 CONFIGAPI_Info Geting PABX configuration access data.
B0968a 11:17:44.497 CONFIGAPI_Info Env: C:\ProgramData
B0969a 11:17:44.497 CONFIGAPI_Info Web RTC IP Address file path: C:\ProgramData\Avaya\IPOCC\IPOPublicIPAddress.txt
B0970a 11:17:44.497 CONFIGAPI_Info Web RTC IP Address:92.87.95.xx
B0989a 11:17:51.143 TC_General LicensedAuthenticationProvider.login:> IdentityService.validationRequest time :: 9 ms.
B0990a 11:17:51.208 TC_General 0000.555.0002 SAM_LOGIN(WebUI @ 192.168.42.101) | user=Agent1 |
B0991a 11:17:51.208 TC_General 0000.555.0002 SAM_LOGIN(WebUI @ 192.168.42.101) | user=Agent1 |[ User Authorization Successful. ]


B1025a 11:17:51.645 TC_Warning .sessionRemoved():> directory session 06b67067-be3f-452f-8f43-0b2f0608d71e forced termination
B1026a 11:17:51.645 TC_General LicensedAuthenticationProvider.logout:> success removing session, sessionID:06b67067-be3f-452f-8f43-0b2f0608d71e

Any ideas?

 

[janni78]

Can you login using

https://ipoffice:9443/PhoneService

?

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Yes..

 

[janni78]

So are you connecting through a public IP?
Does it work using internal IPs directly on the server?

"Trying is the first step to failure..." - Homer

 

[vladcbv]

I am only trying to connect internally.. If it works internally then I want to test from public..

 

[janni78]

It seems to use the public IP for WebRTC.

In the WebUI settings have you set the WebRTC IP to the internal IP?

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Yes,

In sip settings I have also set local ip and still dosen't work..
looking at the sysmon i get IP/2.0 401 Unauthorized and then SIP/2.0 403 Forbidden.
I know my extension is a SIP extension.. and user is poweruser..

 

[janni78]

Have you enabled SIP Remote Extension?

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Yes I have..

Hmm might be something with the certificate I generated when I set up ipocc ?

 

[janni78]

Might be, I've only done this in production using valid wildcard certs, although it worked on my lab with default one.
There's a lot of settings that needs to be correct so hard to tell without seeing them.

But the question is why IPO is saying FORBIDDEN, something is wrong with the SIP REGISTER.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

It beats me.. I will postpone this for a while now, other things to do with ipo

 

[vladcbv]

Coming back here..

A support tech connected and fixed the problem.. he changed the pass of agent in ipo and ipocc and Enabled Allow popups in Chrome.
He then managed to get the Agent signed on .

Fun thing now.. i changed the passwords of the agent and agents phone and guess what.. now it's not working.

So i don't know what's going on, but it seemed to be a password issue (even though I am sure the passwords I enter are correct)