IPOCC User Interface Crashing while Logging using Administrator Account

[Irshad78]

IPOCC User Interface Crashing while Logging using Administrator Account, Agents Account are working fine.
Restarted IPOCC Watchdog Service and even Server, problem still persist.

Note: I can Login using Administrator Account through Portal and it works fine.

https://X.X.X.X:28443/Administration/#/item.dashboard/

attached error screenshot.

 

[janni78]

Haven't encountered it as I never use that account.

You shouldn't use the Administrator account for admin purposes as it uses a supervisor license.
You should use the service account.

It's not a solution but a workaround.
Also you should check the logs what it's doing when it crashes.

"Trying is the first step to failure..." - Homer

 

[Irshad78]

Thanks for prompt response, but I don't see any way to create service account, I was only using Administrator Account for all Admin Jobs now I am struck.
I am using Avaya IPOCC Version 10.0.

I have another Admin Account but it doesn’t have full permission.

 

[janni78]

The service account is a default account.

service / CCadmin123

"Trying is the first step to failure..." - Homer

 

[Irshad78]

Thanks man, Service Account is helping me a lot.
Have a Great Day.