IPOCC supervised transfer from queue to agent

[pralph]

I have an IPOCC on server edition and when the call is sent to an agent that is logged in they are able to answer it just fine. However if they don't answer the call the IPOCC logs them out (as it should), but the call just continues to ring on the same set. I need that call to be sent back to the queue so it can be presented to another agent. So basically I need it to do a supervised transfer instead of a blind transfer. When I look in SSA at the call when it is ringing the agent it says, "connected blind". Does anyone know how to force the IPOCC to do a supervised transfer?

server edition 9.0.400.965
IPOCC 9.0.3

Thanks

 

[smokinjoe2938]

This can be done in the IPOCC software, still studying the ivr call flows so not totally sure how to achieve this, there is however a new forum on tek tips for IPOCC

 

[pralph]

Just copied the thread over to it. Thanks