IPOCC screen pop up from external database

[nortavaya]

Hello guys,

Can we integrate the external database containing customer's number and information with IPOCC
We want that the agent User Interface display screen pop up with calling customer information, by retrieving this infos from external DB..

Please how to configure this on IPOCC ?

Thank you

 

[janni78]

There are examples of this on the IPOCC iso.

"Trying is the first step to failure..." - Homer