IPOCC Saved Voicemail

[davea2]

Hi

If using IPOCC to record topic voicemail, the 'default' VM-CC_Play_repeat_delete IVR delivers the voicemail to the topic agents
and that works fine, apart from having to re-record the prompts

If they elect to save the message, all I get left with is a WAV in the BCC_VoiceMessage folder.

How can an Agent or Supervisor 'dial in' and listen to saved messages?

Voicemails do not appear to be seperated by topic etc. just a long list of WAV files where the name is the date and time only.

Any help appreciated stil quite new to IPOCC!

Thanks
Dave

 

[davea2]

Would also be good if an Agent could forward a voicemail to a Supervisor!

 

[davea2]

I have since written an IVR Script to do this