IPOCC Report Template to get hourly call details

[arunknair82]

Hi All ,
We have requirement from customer with IPOCC R9.1 to create a reporting template that with give details regarding received and abandoned call in every one hour. IS it possible , where can i set the interval to 1 hour?
Supervisor want to run this template every one hour to generate the details regarding received and abandoned calls.

 

[janni78]

You can select the resolution in the Basic Data settings or on the table.

"Trying is the first step to failure..." - Homer

 

[arunknair82]

Thanks janni, my IPOCC release is 9.1.8, resolution under basic data (user defined ) was showing MM:SS which confused me, in older release it was HH:MM.
I think i missed something in the settings.
Did any one notice this?

 

[janni78]

Hehe, that's funny... Haven't noticed it myself but yes, it does the same on both 9.1.8 and 9.1.9 on my systems.

They have fixed this in 10.0 so I don't think I'll bother to report it on 9.1.

"Trying is the first step to failure..." - Homer