IPOCC R10.1 change server hostname

[nortavaya]

Hello team,

I have set up a new IPOCC R10.1, I have already did all configuration on it (Call Flow, agents, IVR...etc)

Now I cannot connect Agent UI using CCUI, I got error (No license server registered...etc) when I checked Avaya KB, they said, the hostname of IPOCC Server must contains only Letters and Numbers Only
In my case, I have special character on the hostname, so I have to change it to resolve this issue, I found this solution:

Issue is resolved by performing the following steps:

1. Restored to Blank DB
2. Run "AdjustHostname.exe" (this tool is provided in IPOCC software under Utilities folder)
3. Reboot IPOCC server

Note: Adjusthostname can only run once. If re-run again Adjusthostname tool gives error.

But I don't have empty DB

any idea ?

Thank you.

 

[janni78]

You're not allowed to change the hostname after install.

"Trying is the first step to failure..." - Homer

 

[nortavaya]

Hi Janni78, I found a backup of empty DB of IPOCC and restore it now

I will try to do the change of hostname

Thank you