IPOCC IVR return digit length condition ?

[nortavaya]

Dear all,

I don't know if possible in IPOCC to put variable that controlling the length of digits entered by the caller...for example if caller dial 10 digit call will be directed to the correct path, else he will have error message or return to main menu

If user don't dial anything the call goes back to the main menu...

Please any idea ?

Thanks

 

[janni78]

You can check length in an IVR Logic element.

For example : len <variable> == 10

"Trying is the first step to failure..." - Homer

 

[nortavaya]

Thanks Janni78, I tried this ''len <variable> == 10'' in Logic Element, but it gives error (Missing Operand2 for len)...

What I should put in <variable> ?

I want that caller dial 10 digits if no digit dialed will be return to the main menu...

Thaank you

 

[janni78]

It should be the local variable you use to store the digits in your menu.

If you do this though you also need to use the "Information on connection" element to check if the call is still active before returning to main menu otherwise drop the call.

All this needs to be done in the same IVR script.

"Trying is the first step to failure..." - Homer

 

[nortavaya]

thanks Janni78, but still I have some confusion...

I will explain you more, we have configured the callback call and it works fine, we invite callers to dial their phone number if they want to be called back....until here it is working

During the waiting time and when callers don't dial any digit we want that call to goes back to main menu...I tried to put variable on the IVR Callback script seeing that if caller don't press any digit retun the call the main topic but I cannot get working...

if you have any solution it will be great

Thank you so much

 

[nortavaya]

Thanks Janni78 it works fine now...