robakabobbo
Technical User
Has anyone used ACCS? What are some of the differences? How did you feel it was, as a user/administrator, in working with it?
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IPOCC End of sale notice 1
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Has anyone used ACCS? What are some of the differences? How did you feel it was, as a user/administrator, in working with it?
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There's a lot of differences 
It's a more competent CC application in many aspects, although some simple things cost a lot to add like callback.
But most IPO customers just want a simple, although I think the Xima (or ACR as it's called for some reason) is a bit to simple.
"Trying is the first step to failure..." - Homer
It's a more competent CC application in many aspects, although some simple things cost a lot to add like callback.
But most IPO customers just want a simple, although I think the Xima (or ACR as it's called for some reason) is a bit to simple.
"Trying is the first step to failure..." - Homer
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robakabobbo
Technical User
Thank you for your feedback Janni78. We have really struggled with IPOCC. Actually we have 3 Sr's opened with it right now after the latest patch. So if you had a choice between the two, would you say ACCS is a better option for a user and someone new to contact centers in administrating them? I know there is a lot of variables that could make option go either direction.
When comparing IPOCC and ACCS it all depends on customer needs both products can do a lot when done properly.
Now if IPOCC goes away the question is what product you wanna sell to your customers.
Learning ACCS requires a lot of work, but the same should have been required for IPOCC.
IPOCCs biggest problem was that it was given to resellers without the proper training, it's easy to setup but there are many things that can go wrong if you don't understand the inner workings of the product.
I works as a consultant with IPOCC (among others) so I've seen many installations where the issues are actually caused by how it was configured.
That's more Avayas fault than the techs since docs and training where made simple so you could jump on the product quickly.
"Trying is the first step to failure..." - Homer
Now if IPOCC goes away the question is what product you wanna sell to your customers.
Learning ACCS requires a lot of work, but the same should have been required for IPOCC.
IPOCCs biggest problem was that it was given to resellers without the proper training, it's easy to setup but there are many things that can go wrong if you don't understand the inner workings of the product.
I works as a consultant with IPOCC (among others) so I've seen many installations where the issues are actually caused by how it was configured.
That's more Avayas fault than the techs since docs and training where made simple so you could jump on the product quickly.
"Trying is the first step to failure..." - Homer
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