IPOCC-Contact Detail Reports-Connection Status-DroppedOverload

[Irshad78]

Guys,

Need your support , In Avaya IPOCC when I see Contact Detail Report for a Topic I see all calls being Dropped overload under connection status as well as when I generate report it show all calls as lost.

please see attached.

 

[janni78]

The call is dropped by the system, but it hard to know why without seeing how your call flows are configured.

"Trying is the first step to failure..." - Homer

 

[Irshad78]

The call was answered still Contact Detail Report it is shown as Dropped overload.

The call Flow is very simple, call received on IPO 500v

2 forwarded via VM Module to IPO VMPro and transferred to Destination :703 "703 is Booking Topic in IPOCC"

 

[janni78]

That doesn't say much, it's what's happening in IPOCC Task Flows that's interesting.

Also it depens which version you're running, a lot has been fixed in 9.1.9 although it isn't prefect.

"Trying is the first step to failure..." - Homer

 

[Irshad78]

Call Flow in IPOCC

 

[janni78]

Well, that wasn't exciting =)

There is no easy answer, make sure you have at least latest 9.1 of IPOCC.
If it still happens you'll need to check the logs on why this is happening or open a ticket with Avaya.

"Trying is the first step to failure..." - Homer

 

[janni78]

The Bookings icon is that "Available agents" or "Signed on agents" ?

"Trying is the first step to failure..." - Homer

 

[Irshad78]

Those are Available Agents

 

[Irshad78]

What is the difference between Available agents" or "Signed on agents