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IPOCC Call-Back steps to configure

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nortavaya

nortavaya

Technical User
Sep 20, 2006
415
MA
Hi all,

I need to configure Call-Back with dialer in IPOCC, I already uses the Samples of Avaya Folder regarding IVR and Call-Flow of CallBack...my question is how to link the Agent Group dedicated for call back in the call-flow...?

May I need to add this Agent-Group in the Call-Flow ? or assign it somewhere in the IPOCC configuration ?

Thank you guys if you have step by step procedure it will be great.

Thanks
 
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