IPOCC Automatic Reporting

[Irshad78]

Guys,

Does Avaya IPOCC will not send any Customize configured reports via email if there are no calls handled by that Topic?

As I can see I have configured 6 daily reports for 2 topics but I may receive only 3-4 reports only via email.

Please help.

 

[janni78]

Might be that it doesn't feel the need for sending out empty reports.

What does the Statistics Scheduler log say?

"Trying is the first step to failure..." - Homer

 

[Irshad78]

How i can check Statistics Scheduler log ?

 

[janni78]

from TTrace Console

"Trying is the first step to failure..." - Homer

 

[Irshad78]

I will update you ASAP, Thanks

 

[Irshad78]

from TTrace Console i can see Statistics Scheduler Window but don't see any log there , kindly help .

 

[janni78]

It only has error logging as default, you probably need to enable the ones that end with _DBG to see what's happening when it runs the reports.

"Trying is the first step to failure..." - Homer

 

[stevea2Z]

Did you got this working, i have the samen issue?

 

[Irshad78]

I Still receive only 2-3 reports daily where as I configured 6.