In IPOCC an agent can make himself/herself unavailable/available to specific groups that he/she is assigned to. We have a call center group who does not want the agent(s) to have the ability to make themselves unavailable to any or all groups. Is there a way to prevent the agents from affecting this change via the IPOCC Agent Status Telephone drop down box. The are ok with using the break time feature, but not selectively to the agent groups. Thank you for input on how and if this feature can be controlled or restricted.
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IPOCC Agent Group Status Changes
- Thread starter ralexz
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