IPOCC Agent cannot change their status or sign to Groups ??

[nortavaya]

Hi,

The IPOCC UI Agent is able to login, but we cannot see the icone showing the status of the agent (with color green, orange...etc)
Also, when I go to select Group Agent, I can see them but grayed, I cannot select any Group Agent...!!

Any idea ?

Thank you

 

[alan24]

Check authorizations on the agent profile.

 

[nortavaya]

Thank you alan24

The issue is resolved, the telephone was not assigned to the agent, now it works

Thank you