IPOCC 10.1.2.2 SMTP Error

[sugu1]

Hi,

I am trying to configure office 365 email account in IPOCC to route emails to a shared mailbox to the agents.

I have an office 365 account without mailbox provided by customer for SMTP and IMAP login purpose.

But i am seeing this error when i tried to send out email from IPOCC client:
O1523f 14:48:02.986 TC_Error 110.000.0031 [0000033C] Error at send SMTP message: [AUTH] SMTP protocol error (expected 2xx): 535 5.7.3 Authentication unsuccessful [*******.apcprd06.prod.outlook.com]

incoming emails are unable to receive in IPOCC inbox, but i am able to see the emails to the shared mailbox in OWA .

I also see this error in the IMAP trace:
O5910f 14:58:39.852 DEBUG_MSG Imap4Agent tries connection to server outlook.office365.comat port 993 for User tsystem1@domain.com
O5913f 14:58:39.905 DEBUG_MSG Imap4Agent - Capability-OK-Response-1: 2 OK [] CAPABILITY completed.
O5957f 14:58:41.305 TC_Error 048.000.0206 [00005380] Imap4Agent - Login-NO-Response-0: 3 NO [] LOGIN failed.
O5958f 14:58:41.306 DEBUG_MSG Imap4Agent is ready with connection to server outlook.office365.com for User tsystem1@domain.com


I have attached the email SMTP and IMAP configuration.

anyone has resolved the SMTP authentication before? Pls help me.

thanks!
Su

 

[janni78]

You need to setup a SMTP Connector in I365 to allow the IPOCC to send outgoing e-mails.

Incoming e-mails are pretty straight forward. Your user name is incorrect, it should just be the e-mail address of the mailbox.

"Trying is the first step to failure..." - Homer

 

[sugu1]

Hi Janni78,

Thanks for your assistance. IPOCC is email client, therefore,is it necessary to create a SMTP Connector in Office 365 ? I have already created the SMTP connector in IPOCC.

thanks
su

 

[janni78]

You need to setup O365 so it allows relay from the IPOCC server.

[URL unfurl="true"]https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3[/url]

"Trying is the first step to failure..." - Homer