IPO500_4.2.4 VPN/SCN/ARS

[netwed]

IP Office 500 4.2.4 on both ends of a VPN tunnel. The extensions at site A begins with 4xx and site B 3xx.

I want to create an ARS so when the VPN is down site A location dials a 1-800 number and is connected to site B’s auto-attendant.

After testing all goes well except, when the VPN is down the ARS does not work.

When tested on another system with no SCN enabled the ARS worked fine.

Any Ideas?


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[TomMills]

can you post your shortcodes? are you pointing the call over the line group id of the ip lines?

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[netwed]

can you post your shortcodes?
Site A SC

sc:4XX
Fial
TN:4XX
LG:80

sc:5XX
Fial
TN:5XX
LG:80

sc:6XX
Fial
TN:6XX
LG:80

Site B SC

sc:3XX
Fial
TN:3XX
LG:80

are you pointing the call over the line group id of the ip lines?

Ans: Yes

Now when I dial and 5xx or any other extention I get waiting for line to dial...

If I dial a non existing ext 7XX it works...$$$%%???

this world is new and i'm seeing red...

 

[netwed]

Correction: On Site B:
sc:3XX
Fial
TN:3XX
LG:81


this world is new and i'm seeing red...

 

[Bas1234]

If SCN is enabled then each IPOffice knows where to find the inernal numbers. If you don't have a SCN License then you'll need to fill in those ARS codes.

___________________________________________
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___________________________________________

 

[netwed]

On Both of the IPOs I have Advanced Small Community Networking Licenses (Valid)

this world is new and i'm seeing red...

 

[amriddle01]

If you are using those licences i.e you have voice networking ticked on the IP link the system will ignore those shortcodes as it recognises extn numbers within the SCN.

ACS - IP Office Implement

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[amriddle01]

From the Help files....
Within a Small Community Network, calls to remote user are automatically routed to an IP trunk setup for connections to the appropriate remote IP Office. If the remote IP Office doesn't respond to the call attempt with the set timeout, the call is rerouted as follows:

· First the call is rerouted to any other trunk with the same outgoing group. If this is the case, that trunk must be able to route calls to the correct remote IP Office without any further dialing. This would typically require the fallback trunk to be a private leased line.

· If the call is still not connected an attempt is made to reroute the call via either LCR (IP Office 3.1 and 3.2) or ARS (IP Office 4.0+) short code matching of the original dialed number. This later method is the preferred case as the LCR/ARS short code matching allows number manipulation to make the outgoing dialing suitable for rerouting across the PSTN. To make this the preferred case, the IP trunk should be put into its own unique Outgoing Trunk Group ID.



In cases where the call is routed to the IP trunk by LCR or ARS in the first place, the timeout used for IP trunk fallback is the Timeout defined for the current LCR or ARS form being used. A value of 0 disables IP trunk fallback.



Setting the Default IP Trunk Fallback Timeout
The default timeout for IP trunk fallback is 5 seconds. This timeout can be changed for specific IP trunks and or all IP trunks. The required timeout is set through the Source Numbers tab of the NoUser user. The entry or entries take the form H323SetupTimerNoLCR line_number timeout where the line_number should be ALL for all IP trunks or the specific Line Number used for the IP trunk on its Line configuration tab, and the timeout is set in seconds.

For IP Office 4.2+ this option is now set through the IP trunk setting Call Initiation Timeout.


ACS - IP Office Implement

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[amriddle01]

So basically as long as you have the timeout set in the IP trunk and an ARS setup with
5xx
Dial
012345675xx
Line gp (PSTN line)

it should work

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[kflounders]

Could it be that your SCs Look Like this:

SC 3XX
TN 3XX

Instead of this:

SC 3xx
TN 3N

If you do have the XXs in the TN field, then it will not work.

 

[kflounders]

Sorry, as mentioned before, the SCN feature needs no SCs at all, all that you would need is a fall back SC:

SC 3xx
TN 18005551212

 

[tlpeter]

SCN needs huntgroup shortcode !!!
Only not needed when advanced networking is used


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[intrigrant]

create the SC in the system list AND in the ARS list
system:
SC = 3xxx
TN = 3N
Line ID = 50:ARS

50:ARS
SC = 3xxx
TH = 12345673N
Line ID = ISDN/Alog trunk

Works fine for me