IPO500 R6: call yourself

[ltxn]

Hey,
I'm trying to replace analog fax machines with a fax server. This fax server uses the dialogic/brooktrout SR140 SIP software as an FoIP interface.
I created an extension and a user for the fax software.
The extension has 4 appearences programmed (one for each channel), call waiting is on, ICR is setup accordingly.
Now I can make and receive multiple calls from the fax extension.

When someone wants to send a fax they can open their mail application and send the mail/fax to a specially formatted address (number@fax-server) the routing is done with DNS records. This works.

The only thing that doesn't work is when someone from within the company tries to send a fax/mail to a DDI from the company. The fax server receives a busy tone because from the IPO's point of view the fax server is trying to call itself.

Is there a way around this?

The hardware is an IPO500v1
The firmware is 6.0.83801

thx

 

[DennyHeack]

Don't know if your server can do this but u could try making 2 extensions, 2 channels each.
Put those 2 in a sequential huntgroep.

 

[intrigrant]

So basically a user of the fax-server wants to send a fax to another user of the faxserver?
if i get it right then the fax-server is calling itself? That will not work. Can't you make separate lines for outgoing and incoming or even better, keep the fax mail between internal users within the fax-server?

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[ltxn]

So basically a user of the fax-server wants to send a fax to another user of the faxserver?
if i get it right then the fax-server is calling itself? That will not work.

That is exactly what's happening or isn't rather.

Can't you make separate lines for outgoing and incoming or even better, keep the fax mail between internal users within the fax-server?

The latter isn't possible with the software, it might be possible with the DNS/mail server.

I can't get the first working, maybe with a trunk. I ditched that option in favor of the extension because the routing is easier to understand, imo.

Thank you for the input.

 

[intrigrant]

Why are they sending faxes to each other using e-mail?
Sounds a bit stupid actually.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[tlpeter]

Is does not only sound stupid, it is stupid!!!


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[intrigrant]

Using one SIP extension with four call apearances is strange anyway as the fax-server can only send or receive one call at any given time and not four calls.
You must create four SIP extensions in a group which should solve your problem.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[DennyHeack]

That's what I meant actually, but u said it so much better