IPO500, Get handset to ring for 2 extensions. (Bridge Appearance)

[gmpotu]

I can't for the life of me figure out how to get a bridged appearance to ring if there is not a physical handset somewhere else.

I want a user's phone Extension 2208 to have a bridged appearance for extension 2207 on another button. However, 2207 does not have a physical handset anywhere else. I did try creating an H323 extension for it but that did not work.

The handset type is 1608-I if that matters.

 

[amriddle01]

Why are you doing this? Why have a bridged appearance for a handset that doesn't exist? It doesn't work as there is no handset to ring, no key to alert and so nothing to bridge with. There will be a better way to achieve your goal I would wager


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gmpotu]

We have a user (I'll call him Bob) who works for our Security Department.
There is a desk phone for security where he sits but we only have one handset available.
The security phone line rings on that handset.

Bob would like to have his own extension with a Voicemail for people who want to speak to him directly and not necissarily speak to security but we want to use the same handset and just have Bob's extension ring on one of the other buttons.

Here's a side note though. The Security Phone that is at Bob's desk rings to another user's phone as a bridged appearance.
This user (call him Steve) doesn't want to get calls that go to Bob directly. So I can't setup a user for Bob and just turn on Unconditional Forwarding to Security or it will end up ringing the appearance button for security on Steve's phone.

Inc Call to Bob 201 --> Goes to button 3 on Security 202 --> Unanswered goes to VM Bob 201

Inc Call to Security 202 --> Goes to Button 1 on Security 202 and Button 3 on Steve 203 (Bridged Appearance for Security) --> Unanswered goes to Cell Phone Number

 

[Hovus]

This sounds a lot like Mitel 3300's multi-call feature with phantom extension routing, but I'm not sure it can be done the way you describe in an IPO. Try using a Coverage Appearance of the phantom extension and set the No Answer forward on the phantom to a hunt group with 201 and 202 in it unchecked. In 202's Source Number, put in H"huntgroupname" (w/o quotations), and if there's visual voicemail enabled on 202, you'll be able to check messages for both 201 and 202.

Only thing I can think of that could work for this scenario.

I have dreamed a dream, but now that dream has gone from me.

 

[amriddle01]

Just use a huntgroup with his phone and the other user in, you can give him a group button that will flash if its a group call, his own calls just send them direct and in that case the button will not flash so he can see the difference from a distance


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gmpotu]

Thanks guys I'll play around with the huntgroups and coverage appearances and see what I can get from there.

 

[amriddle01]

No, stop with the appearance keys.... just groups and group keys or user keys etc, it will work much better that way


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gmpotu]

Okay so you're saying have the phone setup to be Bob's extension then make Security a Collective Huntgroup
Then I guess I'd user a forward on no answer from the huntgroup to go to the cell?

 

[amriddle01]

Indeed or use twinning with a suitable delay period


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gmpotu]

I think I'm going to be forced to use twinning. I just spent an our testing out no answer times with the huntgroup setup.
Sadly the overflow group uses the no answer time of the Group that is overflowing.

I tried Having a Security Hunt Group with Bob and Steve in the group with collective answer mode.
Then Overflow to CellPhone Hunt group which just has an ext that has unconditional fwd to that cell.

But you have to set the no answer time of security hunt group to like 30s which means it's 60s before it his the VM of the cell phone.
---
Our helpdesk I have setup with twinning and it seems to work fine.
Helpdesk Huntgroup with myself and my coworker and a 6s no answer time.
Then I have twinning enabled with a 70s no answer time on my extension so it always goes to my cell phone VM.
I just have a normal VM incase someone wants to use #Extension to jump to my VM.

 

[gmpotu]

Ideally what I'm looking for is 3 rings (15s) at the hunt group, then 3-4 rings (15-20s) at the cell phone into the cell phone VM (however long the cell takes to go to VM normally.)