IPO Ver3.0(40) 54XX phones - Group Night Serivce.

[Leemondcomm]

Hi all.

I need to confirm why I use the Button SetHuntGroupNightService it puts service into night.
But when I press it to turn it off it still sends call off to VM rather than bringing group back into service

 

[IPGuru]

I Have used this in a number of places withou problems

1) if you check the cfg is the group showing as back in service?

2) are all the members of the group still in group?

 

[Leemondcomm]

Yes. I had to use the *21*200# Shortcode to bring back into service.

 

[psmit]

If you have set a time profile for the night services and happens to fall into the right interval It can't be overridden by Clear Hunt Group Night Service.
The time profile as a higher priority.

I used the Out of service function for a customer with irregular closing time. It is a toggle function and if you have a phone with lamps on it it will show the lamp lit when the associated huntgroup is out of service

 

[Leemondcomm]

Ok, that sound straight forward enough -
What I am tryin to achieve.

DDI Points to sales group But not Sales manager.
They all log out of group when day over. This forwards to VM.

When Sales Manager then puts group into Nightmode it forwards to message Pad company.

So at the moment then I have set Forward number in the Night Profile Destination.

So If I get them to use Hunt Group in and out of service how would the call then be forwarded?

Sorry this is my 1st version 3 install and some things seem to have changed

 

[JeSTeROCK]

You can use both night service and out of service to achieve what you are after.

You will need to setup two buttons

SetHuntGroupOutOfService and the group number (This will only put that one group into out of service mode and will also allow the button to revert the group back to normal service. Using only a button with no group number next it will put all group that the user with button is in into out of service and will not return it to normal service if pressed again, you will need a ClearHuntGroupOutOfService button if you wish to do it this way)

Make up another group call Sales_Divert and put a dummy user in it which has no voicemail, unconditional forward to your outside message company and forward hunt group calls on. The Sales_Divert group needs its ring type to something other than Group.

In the Sales group set the out of service fallback to the Sales_Divert group.

Have nothing in the Night service fallback. If there is nothing there it will send to voicemail or give busy if voicemail is not on the group.

Make a button SetHuntGroupNightService and group number and this will be your voicemail button.
cheers

 

[JeSTeROCK]

SetHuntGroupNightService 500/Night_Switch

works and labels the button Night_Switch

SetHuntGroupOutOfService 500/Diver_Sales

makes the button disappear so leave it like this

SetHuntGroupOutOfService 500

Its weird that the labelling only works Night Service

If you use buttons in this fashion there will be a little arrow again the button showing you if the button is on or off and will toggle in and out of service.

 

[Leemondcomm]

Cheers i'm liking that. Will I need to use a pyhical port for the dummy user or can I just use a dummy user.

 

[JeSTeROCK]

no need to allocate it a physical extension
just a dummy user