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IPO Server Edition 9.1.4 restart - Abnormal Termination 2
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The system is big for an IPO - about 1200 phones. The powers that be get wound up about any down time.
I was tasked with finding out what happened and why. I was hoping for a power event - not so lucky.
From what I have been reading looks like this is a known bug. It looks like the issue was addressed in 9.1.11.
IP Office Technical Bulletin 205:
IPOFFICE-120818 System Restart - Server Edition: System Reboot with Abnormal Termination
Now the real question is does the patch resolve the issue.
I was tasked with finding out what happened and why. I was hoping for a power event - not so lucky.
From what I have been reading looks like this is a known bug. It looks like the issue was addressed in 9.1.11.
IP Office Technical Bulletin 205:
IPOFFICE-120818 System Restart - Server Edition: System Reboot with Abnormal Termination
Now the real question is does the patch resolve the issue.
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2
- #6
If the power that be are so exercised by downtime then they can pay for a proper support contract rather than coming to an free internet forum.
The system has a watchdog function which, if it thinks something has gone wrong (run out of memory, stuck in a loop, whatever), will restart the switch. You want that rather than coming in in the morning and finding everything stopped. However, that does mean that every release and service pack includes a number of "System Restart with Abnormal Termination" fixes - but not necessarily yours unless was repeatable on other systems.
The information (the addr=00000000 d=4294967294 pc=00000000 00000000 00000000 00000000 940bf488 bit) gives Avaya some idea of where the system was in its code when the issue occurred but only they can interpret that and its only a clue. So unless its an issue they've already seen on other systems, they would want traces and other info and would probably ask for an upgrade to the latest Service Pack before the issue got anywhere near the support level where they can read the address codes).
Stuck in a never ending cycle of file copying.
The system has a watchdog function which, if it thinks something has gone wrong (run out of memory, stuck in a loop, whatever), will restart the switch. You want that rather than coming in in the morning and finding everything stopped. However, that does mean that every release and service pack includes a number of "System Restart with Abnormal Termination" fixes - but not necessarily yours unless was repeatable on other systems.
The information (the addr=00000000 d=4294967294 pc=00000000 00000000 00000000 00000000 940bf488 bit) gives Avaya some idea of where the system was in its code when the issue occurred but only they can interpret that and its only a clue. So unless its an issue they've already seen on other systems, they would want traces and other info and would probably ask for an upgrade to the latest Service Pack before the issue got anywhere near the support level where they can read the address codes).
Stuck in a never ending cycle of file copying.
holdmusic34
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Top notch post Sizbut.
Wanna buy some death sticks?
Wanna buy some death sticks?
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