Mercury Closings IT
IS-IT--Management
Hi Everyone,
We bought our system from a company Awhile back but never received a sold to number and now we can’t get ahold of them. Everything was working fine until we got hit with ransomeware. My Predecessor didn’t back up the application server and his solution was to reformat everything and while I managed to get a new license key for Server 2016, on the voice side, now we have nothing except embedded voicemail. My bosses are very upset. I desperately need a copy of Application Server R9.1 for VMPro. The chasis has the necessary licenses. Tried to register on Support.avaya.com and can’t get anywhere without this blasted sold to number. Can anyone take pity on me and help me?
We bought our system from a company Awhile back but never received a sold to number and now we can’t get ahold of them. Everything was working fine until we got hit with ransomeware. My Predecessor didn’t back up the application server and his solution was to reformat everything and while I managed to get a new license key for Server 2016, on the voice side, now we have nothing except embedded voicemail. My bosses are very upset. I desperately need a copy of Application Server R9.1 for VMPro. The chasis has the necessary licenses. Tried to register on Support.avaya.com and can’t get anywhere without this blasted sold to number. Can anyone take pity on me and help me?